A recent incident involving Urban Company has sparked widespread concern over the working conditions of gig economy workers. Anjali Kelkar, a Mumbai-based professional, shared her experience on LinkedIn after a home spa session she booked through Urban Company took an unexpected turn. The spa therapist, referred to as Nisa, arrived visibly distressed and in tears, revealing the challenges she faced due to back-to-back bookings and lack of rest. Instagram+4Hindustan Times+4Free Press Journal+4Hindustan Times+2www.ndtv.com+2mint+2
According to Ms. Kelkar's post, Nisa had not eaten all day and was unable to decline appointments, as doing so could lead to temporary suspension from the platform. She also mentioned carrying heavy massage tables and suffering from a hernia due to the physical strain. Despite her condition, Nisa completed the session professionally. Hindustan Times+2www.ndtv.com+2mint+2Hindustan Times+1mint+1mint
Urban Company responded by thanking Ms. Kelkar for her compassion and stated that they are working to improve systems related to partner well-being. Hindustan Times+2www.ndtv.com+2mint+2
This incident has brought attention to the pressures faced by gig workers and the need for platforms to ensure their well-being.
For a visual report on this incident, you can watch the following video: